Vendor questions
Straight answers to what partnership managers ask us most. If yours isn't here, ask it in your application.
Joining
Is there a fee to join?
No. There's no listing, setup or monthly fee. You pay a commission only on confirmed member sales.
Do we need to be on Awin, Impact or PartnerStack?
No. If you are, we join your program as a publisher. If you aren't, we set up a direct agreement with a tracked link or member codes.
We already run a corporate or association discount. Can we use it?
Often, yes, as long as it gives members something better than your public price and sales can be tracked.
How long does it take?
We reply to applications within 3 business days. Going live then depends mostly on tracking: quickest for an existing network program, longer for a new direct agreement or a regulated category.
How many members can we reach?
It depends on which associations are live when you join. On our first call, we'll tell you which they are and share the membership numbers they've confirmed.
Do you work with vendors outside Canada?
Yes, if you sell to Canadian customers in Canadian dollars. All members are in Canada.
Commission and payment
What commission do you expect?
It depends on your category and margins. We usually start from what your program already pays publishers and agree a rate per offer before going live.
What if a member returns the purchase?
Refunded, cancelled and declined sales are reversed and pay no commission.
Do we pay the association directly?
No. You pay the commission once, and MemberLoop passes the association's share on.
Can we pay for more visibility?
Yes, with a sponsored placement alongside a live offer. It's priced per booking and always labelled Sponsored.
Offers and placement
Which associations will see our offer?
Network offers are usually available across associations on MemberLoop. A direct agreement can be set up for a specific association.
Will our offer be featured?
Each association chooses which offers to feature for its members. Sponsored placement is the paid option.
Can we change or pause an offer?
Yes. Tell us, or update it in your network program, and we update the portals.
Who handles customer service?
You do, as for any customer. Members buy on your site under your terms.
Do you support French?
Yes. Portals run in English and French, and we publish your offer in both.
Data and tracking
Can we see which members bought?
Yes. Members buy on your site, so you see their order and checkout details like any customer. Each tracked sale also shows which association it came from.
Can we email members?
Members who buy from you are your customers. With their consent on your site, you can market to them under CASL.
How do you know a sale came from a member?
Every click from the portal carries a tracking reference, recorded by your network or your direct tracking, so each sale is attributed to the association and offer.
Have an offer members would use?
Tell us about it. We reply to every application within 3 business days.